Technical-Support

What is a Managed Print Service?

To put it simply, a managed print service is where you can offload the risk of owning a printer and have a fully supported service that includes onsite support, toner costs, and delivery all rolled into one easy monthly payment!
Everything you need for stress-free printing.

Support after your purchase

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We don't just deliver your printer and then run! All of our plans come with a Managed Print Service included in the cost. This will allow you to focus on your day-to-day job rather than having to worry about keeping on top of your printer.

 

No worries when things go wrong

All your support requirements are included in the plan meaning that should your printer go wrong, we can have an engineer at your office within 2-4 working hours. 

No more stress about toner

You don't have to worry about keeping on top of toner supplies. Our printers will automatically order new toner when needed and this will be delivered directly to your office. 

All additional costs covered*

When you sign up for a Metro Copiers plan, you literally don't have to worry about a thing. All toner equipment, replacement parts are covered*! You can just enjoy stress-free printing. 

Technical-Support-you-Can-trust

Technical Suppport

If you have a problem with your printer, we can have one of our engineers on-site, looking at your issue within 2-4 working hours.

Our team of service engineers is based in all major cities around Australia allowing them to get to you within hours of you logging your support call. All repairs are carried out by the manufactures own technicians that are fully trained in all the copiers and software.

How does this help you, not only does it mean that if a problem does happen, it will be fixed quickly and hassle-free, but also, it means that you can get any little issues fixed before they become big issues meaning less downtime and money lost.

Included Print Plans

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We include the costs for printing pages within your print plan. This includes the cost of toner and replacement, drum wear and tear, and gives you everything you need to keep your printer running.

When your toner starts to run low, your printer will automatically place an order for some new toner and it will be delivered to your office door with the minimum effort from you. All included in your monthly costs!

*We have built these printer plans around the approximate print volumes recommended by the manufacturer. Our rental and page rates are based on these recommended volumes. If your actual volumes frequently exceed these, then we may need to increase your rental and/or page rates to compensate for these additional costs. Note: 1x A3 page is counted as 2x A4 pages.

No-Hassles

No Hassle Policy - Definitely No Sales!

Our no-hassle policy makes everything easy for you. We don't relentlessly hound you until you "buy or die". Make your own mind up and buy when you are ready!

Online

100% Online Ordering with Upfront Pricing

Take advantage of our simple online ordering and upfront pricing. Find everything you need on our website and choose Let's Go when you are ready!

Fast-Delivery

Super Speedy Delivery Times

Do you need a printer fast? Well, we can help with that! Once approved we will be in touch within 2 days to schedule your installation date