Frequently Asked Questions

We've put together a list of our most frequently asked questions. If you can't find what you are looking for - send us an email or use our online chat to talk to us.

We offer a complete copier lease plan service that allows you to build your own plan around your requirements.


The total price of our printer/ plans include both the hardware and a prescribed number of “included” mono & colour pages per month.

If you print more than that number of “included pages” in a month, then you will be invoiced separately for those excess pages at the agreed “excess page rate”.You can find out these rates here: Excess Page Rates

Our pricing is calculated based on the manufacturer's recommended average monthly usage. If you regularly print more than the recommended averages, then we reserve the right to increase the page rates to cover our higher-than-expected costs. We will discuss this with you if it becomes an issue.

We are generally able to cover areas within 50km of the following cities: 

  • Sydney
  • Brisbane 
  • Melbourne 
  • Adelaide 
  • Perth
  • Gold Coast 
  • Canberra

If you want to find out, then scroll down to the bottom of the page and fill out our quick address checker. 

First, you complete our simple order process on our website. 
We will then process your order and refer your application for finance. As soon as we have a result, we will send you through your finance contact and decision to sign. 

Our finance providers have their own criteria for being able to agree to a financial agreement. 

Should you not be eligible for this, we will let you know and provide alternative solutions for your new printer and plan. 

We can help you with early termination and variation (eg: an upgrade) if required.

Please contact us to discuss if your requirements change: Contact Us 

We can help you with early termination and variation (eg: an upgrade) if required.

Please contact us to discuss if your requirements change: Contact Us 

We will be in touch close to the end of your contract to let you know your options and costs. 
Some of the options available could be: 

  • We can supply you with a new machine
  • You can return the machine
  • You can roll the contract into a month-by-month contract 

Our standard rental agreements are for a fixed period of 60 months at a fixed monthly rental, by direct debit.

Shorter periods are possible at higher rental prices. Please contact us if you would like to know more: Contact Us

Technical support is provided by Kyocera engineers based within all the major cities we can supply printers to. 

Engineer support time is 8 hours in SLA but in practical terms we generally see 2-4 hours for onsite resolution. 

Learn More


Why Metro Copiers?

Learn more about all the things that make us the go-to choice for 1000's of businesses across Australia. 


Why a MPS?

Find more about why having a managed print service (MPS) is the better choice for any smart business! 


Why Kyocera?

Not all printers are created equal and we believe that Kyocera is the best of them all. Find out more about why we think this.